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122 North May Street,
Thunder Bay, Ontario
   807.476.0698
   info@steeperstea.com
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Orders

By Mail

If you prefer to order by mail you can write the items you wish to purchase on a separate piece of paper along with your name, shipping address and telephone number. For mail orders we accept personal checks, money orders, Visa, and MasterCard. Please allow up to 8 days for first class mail to reach our offices.  You can make a check or money order payable to Steeper’s and mailed to the following address:

122 May Street North
Thunder Bay, Ontario
Canada
P7C 3P2

Please note: There is a $40.00 charge for returned cheques

Ordering By Telephone
For phone orders, please have your complete order ready, along with your credit card information. Customer service is available for phone orders at (807) 476-0698 from 9AM to 5PM Central Time. After these hours you may leave your order on our voice mail systems for next day processing.

For phone orders we only accept Visa and  MasterCard.

Cancellations
Because we process and ship your order within moments of receiving it, we can only accept order cancellations by 3 PM Central Time, and we are unable to accept any order cancellations after 3 PM Central Time. All packages are processed and shipped by 3 PM.

Out Of Stock Items
Occasionally we run out of stock of particular items rather unexpectedly and we issue a "Temporarily Out Of Stock" notice on your invoice.

While we may have the item in stock at the time that you place your order, by the time it gets sent for final processing we have realized an unexpected stock deficiency.

This is due in part to a surge in orders for a particular item, improper inventory estimates, and the main reason why we experience stock deficiencies is that the materials you ordered may have been revoked or discarded because of quality control issues.

We are completely committed to your satisfaction, and with such a quality control method in place we are continuously removing or discarding material we feel is inferior. This will ultimately prevent you from receiving merchandise that is less than desirable.

While we apologize for any inconvenience surrounding out of stock items, we are sometimes obliged to issue such statements on your invoice.

Please Note: In the event that you receive an "Out Of Stock" notice on your invoice, we simply ask that you reorder at a later date, usually within 1-2 weeks.